We’ve heard complaints about a page that they get when they try to do a google search requiring them to prove that they aren’t a robot. We want your device to get over this annoying habit as badly as you do. Without further ado here’s a simple explanation and solution.
Why does this happen? #
Most filtering products route your website traffic (the websites you view) through a server(computer) that watches for websites you don’t want to see. When Google sees a lot of traffic from one server address it thinks there’s something wrong there. (think hacking) When you’re browsing the internet at the same time as a lot of other Cloudveil customers, Google thinks you’re all at the same address and flags you as a potential problem.
The Recaptcha that you see when you get this message is a common way for websites to check whether you’re human with a series of tests that are easy for a human to figure out but hard for a computer to figure out.
How do I fix this? #
Sign into Google in the browser. #
Most of our users have fixed this problem by signing into their Google account in the browser. Here are instructions for doing that.
- Go to google.com or google.ca in the web browser you’re having this issue in. (This doesn’t work from search results.)
- Tap the Sign In button on the top right corner.
- Sign in with your Google account. (Likely a Gmail account.)
- If you don’t have a Google account, you can sign up for one here.
- Tap the create account button.
- Fill out the form that shows up.
- If you don’t want a new email address at gmail.com tap Use my current email instead and enter your existing email address.
- Once you are signed in you should see your name or a profile picture where it used to say Sign in on the top corner of the page at google.com (or google.ca).
Turn on locations services for your browser #
If signing into your Google account doesn’t fix the problem for you here is another fix that should help.
- Open Settings > Privacy > Location Services.
- Make sure that the switch at the top of the page is on.
- Look for the browser app that is having this problem lower down on the page and tap it.
- Make sure there is a checkmark beside “While using the App.”